Last updated: 26th March 2026
At Shared Steps, your privacy matters. The trust you place in us — whether you’re reaching out for support, exploring services, or simply browsing — is something we take seriously. This policy explains, in clear and gentle language, how we look after your information and keep it safe.
1. The information we collect
We only collect the information we genuinely need to offer you the best possible support. This may include:
• Your name and contact details
• Information you choose to share when enquiring about services
• Appointment or service‑related details
• Basic website usage data (such as pages visited or IP address)
2. How we collect your information
We gather information when you:
• Contact us by phone, email, or through the website
• Book or enquire about services
• Use our website, which may use simple cookies or analytics tools
Everything you share is treated with care and respect.
3. How we use your information
We use your information to:
• Respond to your enquiries
• Arrange and deliver the support you’ve asked for
• Keep accurate records for administrative or legal purposes
• Improve our website and services
• Send updates you’ve chosen to receive
We never sell your information or pass it on for marketing.
4. Our legal basis for using your information
Under UK GDPR, we rely on:
• Consent — when you choose to share information or opt in to updates
• Legitimate interests — to respond to enquiries and run our services smoothly
• Contractual necessity — when information is needed to provide the support you’ve requested
5. How we keep your information safe
Your information is stored securely using:
• Password‑protected systems
• Restricted access
• Safe digital storage practices
We take every reasonable step to protect your privacy.
6. How long we keep your information
We keep your information only for as long as it’s needed for:
• Providing services
• Meeting legal or administrative requirements
Enquiry emails are usually kept for up to 12 months, unless a longer period is necessary for service delivery or legal reasons.
7. When we share your information
We only share your information with trusted third‑party providers who help us operate our business, such as:
• Email or communication platforms
• Website hosting or analytics services
• Payment processors (if applicable)
They are required to keep your information safe and use it only as instructed.
8. Cookies and website tools
Our website may use cookies or simple analytics to help us understand how visitors use the site and to improve your experience. You can adjust your browser settings at any time to manage or disable cookies.
9. Your rights
You have the right to:
• Access the information we hold about you
• Ask us to correct or update it
• Request deletion of your information
• Withdraw consent
• Object to or restrict certain types of processing
• Make a complaint to the Information Commissioner’s Office (ICO)
We’re always happy to help you understand or exercise these rights.
10. Contact us
If you have any questions about this policy or your information, please get in touch:
Shared Steps
Email: enquiries@sharedsteps.co.uk
Phone: 07745 999600
We’re here to support you with clarity, kindness, and transparency.
11. Updates to this policy
From time to time, we may update this policy to reflect changes in our services or legal requirements. Any updates will be posted here with a new revision date.